Meet The Team

Prof Andrew Johnson, MBBS (UNSW), MHA (UNSW), MConfMgtRes (with distinction JCU), FRACMA (Distinguished Fellow)

Andrew’s career spans over twenty years in senior executive roles across the Australian public and private health sector.   He has endured countless restructures and realignments and even a Commission of Inquiry.  Throughout that time, he has enjoyed developing clinical services, medical education, medical research, health infrastructure and most importantly, developing the next generation of medical leaders.

Awarded by his peers as a Distinguished Fellow in his field of practice, Andrew is a Professor in the College of Medicine and Dentistry at James Cook University (JCU), and an Honorary Professor with the Australian Institute of Health Innovation at Macquarie University.   He has won numerous national and international awards and recognition for his work in patient safety, clinical governance, medical education and medical workforce.

Professional interests centre around Resilient Health Care; incorporating leadership in complex environments, patient safety, decision making, medical workforce, disaster medicine, health technology, and more recently Conflict Management and Resolution. He has published several book chapters and peer reviewed articles in these fields.  Andrew holds an MBBS and MHA from UNSW, a Masters in Conflict Management from JCU and is a Distinguished Fellow of RACMA.   He is now also qualified and registered as an accredited Mediator and Conflict Coach.   

Away from work, Andrew is an avid photographer, enjoys walking uphill and is an enthusiastic cook.

Dr Paul Lane MBBS (QLD), MHLM, FRACP, FCICM, FRACMA

Paul brings a diverse set of skills to the team. After 3 years as a Medical Officer in the RAAF, he went on to complete his FRACP and FCICM in 2003, and his last clinical role was as a senior Intensive Care Specialist. He has held various Clinical Director, Medical Director and Director of Medical Services roles. Paul progressed to complete his RACMA Fellowship in 2020 and currently leads Quality, Safety and Innovation for a large metropolitan hospital. He has statewide leadership roles with Sepsis Quality Improvement and Open Disclosure training.

Paul has a special interest in digital health and has lead been clinical lead for an EMR implementation. He is currently a clinical lead for a predictive Sepsis

Artificial Intelligence project utilizing standard EMR data. Paul has published in the areas of Resilient Healthcare, Leadership and Decision

Making, and is currently active in developing publications regarding a Sepsis predictive algorithm utilizing Machine Learning. Apart from maintaining his specialist fellowships, Paul is a member of the Resilient Health Care Society.

Away from work Paul enjoys hiking, gym and golf.


Assoc. Prof Robyn Clay-Williams BEng (RMIT) PhD (UNSW)

Associate Professor Robyn Clay-Williams is an internationally regarded health services researcher and a leading exponent of Resilient Health Care. At the Australian Institute of Health and Innovation, Robyn leads a research stream in the field of human factors and resilience in health care. Her expertise is in creating health systems that can function effectively in the presence of complexity and uncertainty. Her research bridges the gap between theory and practice, by developing and products and processes that are usable and ready for implementation.  

Robyn has published extensively, with an h-index of 24, i10-index of 40 and over 2400 citations. Outputs include total of over 200 peer-reviewed academic outputs in academic books, book chapters, premiere medical and health services research journals and conference proceedings. and over 70 technical and advisory reports for government organisations.  

Robyn has accrued >$4.5M in grant funding as a Chief Investigator over 27 grants, including ARC and MRFF Category 1 Grants, and a prestigious NSW Health Early-Mid Career Fellowship in health service and systems design, and was nominated as an Associate Investigator on competitive funding and government grants winning over $15M. She has been the recipient of nine research awards as a health services researcher, including four international awards. Nationally, she was appointed by the Federal Minister of Health to the Therapeutic Goods Administration Advisory Committee on Medical Devices, and has served in this capacity since 2014.

Prior to her academic career, Robyn was a military test pilot and electronics engineer. In Sep 2019, she appeared on the SBS Insight panel: Female Firsts, to celebrate her aviation career. In 2020, she was selected as one of 10 outstanding serving members over the RAAF 100 year history, celebrated via an Aust Mint coin (new 50 cents, released 4 Mar 2021). 


Dr Danny Tucker MBBS MRCOG FRANZCOG AFRACMA

Danny is a medical leader with ten years of Director level experience in healthcare. His medical degree is from London, completing postgraduate training in Oxford before moving to Queensland fifteen years ago. Danny has led clinical teams and is experienced in Accreditation, navigating complexity in the healthcare environment and dealing with issues relating to conflict, clinical incident analysis, clinical and open disclosure and team functioning.

Danny is a practising clinician in tertiary-level Obstetrics & Gynaecology and is Associate Professor at James Cook University. He has extensive experience designing clinician and patient-focused training and education programs using traditional and mixed media.


Melissa Freestun, Psychologist MAPS, MAAPi

Melissa has worked at the executive level in primary healthcare, disability and mental health. She has experience supporting organisations and teams in responding to critical and traumatic incidents, including workplace deaths, and implementing whole-system approaches to improved wellbeing.

Melissa has over a decade of experience in the clinical space, providing therapy, coaching and mentoring in many areas, including personal resilience, interpersonal conflict, leadership and emotional intelligence, burnout, vicarious trauma and coaching for life transitions. Melissa has experience administering psychometric assessments, workplace assessments, report writing, and developing learning, performance and improvement plans.

Her past research includes implementing positive psychology practices in the workplace and leadership, the triangulation between emotional intelligence, work stress and person-job fit/staff retention, and organisational responses to suicide and adverse events. Melissa has two Master's degrees in Clinical Leadership and Suicidology.